Shipping and Returns

Shipping Details

Small Items 

For smaller items such as clothing shipping is available. 

Collection Only Items

For many of our larger items they are collection only, and the rough location can be seen on the products listing, however, for further details on collection please message us using our contact us form. 

Courier Service

Alternatively, for some items, you can organise a courier to come and collect and deliver to you. Shiply is a popular company that many clients opt for, and the link to their website is below. 

Preloved Shop Returns Policy

Thank you for shopping with us! We strive to ensure that all our preloved items meet your expectations. Please review our returns policy to understand our commitment to quality and customer satisfaction.

• Returns Eligibility: Returns are accepted for Faulty Items, Damaged Items or items not as described.
• 14-Day Return Window: If your item is comes within the returns eligibility, you must contact us within 14 days of receipt to initiate a return.
• Proof of Fault, Damage or incorrect description:  Please provide photos and a detailed description of the issue to support your return request.  Send tosales@theclutterflies.com
• Return Process: Once your request is reviewed and approved, we will provide instructions for the return and cover the cost of postage, including shipping details and any additional requirements.
• Contact Us: If you have questions about our returns policy or need further assistance, please don’t hesitate to contact us. We’re here to help!